Use a Different Email ServiceĪlthough HostGator’s web hosting is excellent and I recommend them 100%, this whole email issue can be overwhelming for some users. Microsoft Outlook uses scheduling in addition to IMAP syncing, so make sure you have the scheduled tasks turned off. I know iOS devices use a feature called “Push” that keeps the connections always on, so turn that off. Make sure you dig around in all of the settings within your mail application. Also, you will want to turn IMAP IDLE off because this feature keeps the connection with the server always on and will simply load up the amount of processes you are using. If you go into the settings of your IMAP email account within your mail client, make sure you are only checking for mail every 20 minutes or so. What’s great about Apple Mail, Outlook, and other clients is the availability of advanced settings. Change Your Email Client SettingsĪlthough closing out our email client will kill all open IMAP connections, having Microsoft Outlook closed all the time defeats the purpose of using a mail client. If closing your email client does not work, you can always try shutting off your internet connection or shutting down your computer momentarily until the processes have time to kill.
#Hostgator email settings outlook software
Close Your Email Clientīecause these processes are being caused by software programs like Microsoft Outlook or Apple Mail, you can easily kill all open processes by simply closing the program.
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In the case that you can’t access your cPanel because it’s down from a 500 error as well, try the next step I am about to mention.
This works quite well, but it’s really annoying to have to do all the time. Click on “View All Processes” and click the “X” next to each one to kill it manually. To do this, you will want to look for the widget located on the left sidebar of your account that shows the amount of processes currently running. They advised me to log into my cPanel account and kill the processes manually. When I called HostGator’s support the first time my websites went down with a 500 server error, I had no idea what was going on. Follow along with me throughout this whole article because I promise this will solve your problems. There are many ways to close the processes, but not every way is convenient or feasible. If you get to 25 (or exceed 25), HostGator will bring down your website with a 500 error until the processes are closed. So at any given moment, I could have 18 open processes just for my IMAP accounts. So if you are like me and have your HostGator email accounts set up on your smartphone, desktop, and laptop, that’s 6 times the amount of email accounts you have set up – in my case, that would be 3. If you have certain settings turned on in your email client, you can have up to 2 processes running at a time per email account per computer.
Processes for loading websites are often opened and closed within a couple of seconds, but IMAP connections will hang open until they are closed or time out. Processes can be anything from a user accessing your website, downloading IMAP emails from the server, or using cPanel to access your databases. This is because due to HostGator’s policy on CPU processes, you can only have 25 things running at a time. If you use HostGator for your email services, you run the risk of taking your own websites down every time to check your email using IMAP.
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